If you notice that you have an error in Event viewer stating that “Citrix AGBasic Login request has failed”. You can deploy a dummy NetScaler Gateway VIP in the internal network. If this is not possible because of network segmentation. Make sure that this URL is accessible from the Storefront server. This is often the case if Storefront cannot talk back with the callback URL which is listed under Manage NetScaler Gateways à Edit NetScaler Gateway à Authentication Settings à Callback URL. Where you get an error message of “None of the AG Call back service responded”
You can also notice that you get an error in event viewer of the storefront server under Application and Services Logs -> Citrix Delivery Services. Cannot complete your requestĪfter logging into the NetScaler Gateway and the enduser is redirected to the StoreFront page you get the error message “Cannot Complete your request” This is a section of my latest eBook, but I figured that it could be more useful as a blog-section which people could reference if needed and also makes it easier for me to update when new stuff appers to give a simple resolution for known errors.
